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CUSTOMER SERVICE

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  • Bespoke


BESPOKE

The development of each new design from conception to completion involves the collaboration of several skilled artisans and craftsman. We proudly producing enduring designs using advanced technology and unsurpassed craftsmanship. Our manufacturing team is comprised of world-class craftsmen, from stone setters, fabricators and machinists to casters, hand-engravers and finishers.

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CRAFTING IDEAS INTO REALITY

  • BESPOKE

THE JOURNEY OF A JEWEL

If you want your jewellery to have a unique and personalised story, it can be beneficial to take charge of the narrative. With our exceptional bespoke service, you can transform your vision into a reality. Whether it's an engagement ring, wedding bands, or one-of-a-kind jewellery pieces, our team of specialists will assist you throughout the entire process of designing fine jewellery.

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STEP - 1

DESIGN

Schedule a video call with our concierge to inquire and gain insights about the process. Afterwards, contact our design team to share your vision and create your personalised piece of jewellery. The more comprehensive your inquiry is, the better we can tailor your dream jewellery. Once a design is agreed upon, our experts will provide you with a quote for your bespoke piece.

STEP - 2

CREATE

Our team will commence work on the intricate details of your project once the deposit fee has been settled, . The process is collaborative, involving you and the designer, in order to best bring your vision to life. To help visualise your ideas, we offer drawings, computergenerated designs, and mock-ups of the jewel. Our team of experts will not begin production until you are entirely satisfied with the outcome.

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STEP - 3

DELIVERY

After your approval of the design, your jewellery will be sent to our skilled craftsmen in the workshop for production. The timeline for crafting may vary depending on the intricacy of your design, typically taking between four to five weeks. Once finished, we will deliver your item directly to your doorstep, exquisitely packaged for a memorable unboxing experience.

Our Commitment

We’re committed to providing you with everything you need to shop with confidence and peace of mind, throughout your journey with us.

  • Ethical Sourcing

    Ethical Sourcing

    We sell fully certified and conflict free diamonds you can trust.

  • Complementary Aftercare

    Complementary
    Aftercare

    By taking a small amount of care, your jewels can endure beyond your lifetime. You can relish the benefit of complimentary yearly inspections, as well as cleaning and polishing services for the rest of your life.

  • Lifetime Warranty

    Lifetime Warranty

    You can be confident that even if some flaws emerge, we will spare no effort to maintain the pristine condition and quality of your jewellery for the entirety of its existence.

  • Craftsmanship

    Craftsmanship

    Our jewellery is created and designed in-house, enabling you to purchase directly from the finest creators and artists.

  • Free resize

    Free resize

    We will ensure that your jewellery maintains an ideal fit throughout your lifetime.

  • Certified Diamonds

    Certified Diamonds

    All our diamonds are meticulously handpicked for its exceptional quality and certified by either GIA or IGI.

  • Free Returns

    Free Returns

    We’re confident in the skills of our designers, gemologists, and goldsmiths, we understand that it may not be perfect for you. Therefore, you have a 30-day window for returns.

  • Concierge

    Concierge

    Our concierge is available to discuss the process with you, offer style recommendations, provide advice, and initiate the creation of your jewellery.

EXPERT CONSULTATION

A complimentary, no-obligation consultation with your personal design consultant

We understand that you desire a timeless design, and our craftsman delivers exactly that. That is why we have a team of diamond and design experts ready to assist you at every stage of the process. From comprehending the nuances of carat weight, colour, cut, and clarity to creating the ideal ring design, our experts are here to provide guidance and support.

We are here to help

Our team of diamond and design professionals is available either in-person or through video conferencing to assist you throughout the entire process and support you in creating your enduring jewellery collection.

BOOK AN APPOINTMENT

PERSONALISATION

Tailor one of our timeless styles to your liking, or create a completely original ring from scratch. Our custom design options range from engagement rings, earrings, Pendent & Necklaces and beyond, all thoughtfully crafted to perfection, resulting in truly stunning pieces.

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BUILD YOUR OWN

We take great care in meticulously crafting our jewellery with precision, customising it to your specific requirements. Our stunning designs and superior-quality diamonds ensure that our jewellery delivers a flawless finish and seamless personalisation. We also offer complimentary assistance in designing a custom ring to perfectly suit your preferences.

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Engagement Ring

Create your own unique ring online in three simple steps, you can design an engagement ring that is completely personalised to your taste. Begin by selecting either a central stone or a ring setting, and then bring your vision to life with your unique design choices. The result will be a breathtaking piece that is entirely your own.

START WITH SETTING

START WITH DIAMOND
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Pendants & Necklaces

Craft your own pendant with the highest level of attention to detail and premium quality metals coupled with labgrown or natural diamonds. Our pendants are a timeless classic that you can enjoy wearing every day, making it an investment well worth your while.

START WITH SETTING

START WITH DIAMOND
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Earrings

Create your lab diamond or natural diamond earrings. We offer certified matching diamond pairs that can be placed in our most popular setting styles, which include our halo and stud collections.

START WITH SETTING

START WITH DIAMOND

GUIDANCE

Explore our comprehensive and informative guides covering a wide range of topics. Don't hesitate to ask questions and delve deeper into your interests. Let your curiosity guide you and discover something that truly resonates with you.

OUR GUIDE

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THE DIFFERENCE

EXPLORE

THE CUSTOM PROCESS

Learn more about steps involve in the bespoke design process. Our expert jewellery consultant will guide you to make the perfect selection.

 

EXPLORE

BOOK AN APPOINTMENT

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THE DIFFERENCE

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FREQUENTLY ASKED QUESTIONS

BESPOKE JEWELLERY

What is bespoke jewellery?

Bespoke jewellery is a type of jewellery that is created specifically for an individual customer's requirements. It is unique, one-of-a-kind, and tailored to your taste and preferences.

Should I buy a custom designed ring?

Opting for a customized jewellery piece allows you to craft a truly personal item, whether it be a classic design modified to suit your preferences, or an entirely distinct creation born from your vision.

Our team of experts will guide you through the process of creating your bespoke jewellery, and you can participate as much or as little as you'd like. You can choose everything from the gemstone to metal as per your preference, or collaborate with our designers to create something truly unique. Our highly personalized service ensures that every piece of advice we provide is geared towards creating a design that perfectly matches your desires, while also offering excellent value.

How do I start the process of creating a bespoke piece of jewellery?

To begin the process of creating a bespoke piece of jewellery, you can book a consultation with our team of experts. During this consultation, you will discuss your vision, preferences, and budget for the piece.

How long does it take to create a bespoke piece of jewellery?

The length of time it takes to create a bespoke piece of jewellery depends on the complexity of the design and materials required. Typically, the process takes between four to six weeks.

Can I choose the materials for my bespoke jewellery?

Yes, you can select the materials you would like to use for your bespoke jewellery. You can choose from various precious metals, such as White Gold, Rose Gold or Yellow gold Gold and platinum, as well as gemstones of various shapes, sizes, and colours.

How much does it cost to create a bespoke piece of jewellery?

Our customized service comes at no additional cost to you. We've designed our business model around producing everything in-house and made-to-order, so there's no need for us to charge extra. We firmly believe that you shouldn't have to pay a premium for the opportunity to bring your envisioned ring to life!

The cost of creating a bespoke piece of jewellery varies depending on the materials used and the complexity of the design. During the consultation, our expert will provide you with a quote for the piece based on your specifications.

Can I use my own diamonds or gemstones in a bespoke piece of jewellery?

Yes, our team can work with your diamonds or gemstones to create a bespoke piece of jewellery. They can also source additional stones to complement your existing collection.

What if I don't have a clear idea of what I want for my bespoke piece of jewellery?

If you don't have a clear vision for your bespoke piece of jewellery, our consultants can help you develop one. They can offer ideas and suggestions based on your preferences and guide you through the design process. Book an appointment to get started.

Can I make changes to the design after it has been finalized?

If you wish to make changes to the design after it has been finalized, Moh’s team will work with you to ensure the final piece meets your expectations. Also note we will discuss and confirm with you prior to crafting your bespoke jewellery to avoid any type of complications.

How will I know if the finished piece is what I had envisioned?

We provide various options to personalize your jewellery with charming and understated details that convey sentiment. You can choose to engrave a heartfelt message onto your ring, or incorporate diamond embellishments like a concealed halo, diamond-set bezel, or diamond-set bridge. Another excellent way to add sentimental value to your bespoke jewellery is by selecting a gemstone that holds personal significance to you or your significant other.

We will also provide regular updates throughout the production process, including images of the work in progress. Once completed, they will invite you to view the final piece in person to ensure it meets your expectations.

How do I care for my bespoke jewellery?

We will provide you with care instructions for your bespoke jewellery, including information on how to clean and maintain it properly to ensure it lasts a lifetime. We also offer complementary aftercare and lifetime warranty for your peace of mind.

  • CUSTOMER CARE

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      Complimentary returns

    • PACKAGING

      Complimentary and Eco-friendly packaging

    PAYMENT
    X
    We accept following payments.
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    Accepted payment methods:

    • Payments are accepted via credit card, debit card, PayPal and Klarna with a valid billing and shipping address
    • Accepted credit cards are Visa, American Express and Mastercard
    • Bank transfer
    • Telephonic Payments

    Klarna is available for purchases up to £4000 with pay now, up to £2500 when paying in instalments and up to £2500 when paying after 30 days.

    Bank Transfers: Bank Transfers are also accepted. This method of payment safeguards both parties of the transaction and is a very convenient method for high-value transactions. In order to pay by Bank Transfer, please contact our Customer Care . Please note that processing purchases by Bank Transfer can take up to 6 business days.

    Also note that additional validation may be required. Orders must be placed with a valid billing and shipping address*. Your billing address must correspond to the address of your credit card, or we will not be able to process your order. All transactions are secured. Our website is provided with an SSL encryption system to protect personal and payment data. We do not keep any credit card information.

    Telephonic Payments: We also undertake telephone orders for customers who want additional guidance and advice throughout their purchasing experience. To use this method, please contact our Customer Care for more details during our opening hours - Mon-Fri (9.30am to 5.30pm).

    SHIPPING & DELIVERY
    X

    The delivery date may vary depending on the actual availability of the products and it is subject to the acceptance of the order. Pre-order and Made-to-Order items will ship on the estimated date noted on the product description page. These items will be delivered via Special signed for delivery once they become available.

    We provide complimentary shipping worldwide, ensuring that you won't incur any charges regardless of your location. Your item will be sent with utmost care and protection through our trusted (name of shipping service) delivery service, right to your doorstep. We prioritize the safety of your order by providing comprehensive insurance coverage, eliminating any concerns related to delivery. For valuable items exceeding $30,000, we rely on specialized shipping services such as Malca-Amit or Brinks to ensure top-notch security.

    Additional information is available during the checkout process or on the FAQs Section.

    RETURNS & EXCHANGE
    X

    We are pleased to offer complimentary returns & exchanges within 30 days of reception/collection of your item

    Requesting a return:

    • You must ‘Request a return’ in your profile under My account before returning an order
    • Refunds will be made to the original buyer, using the same method of payment that was originally used for the purchase.

    Return conditions:

    • Item must be returned in original shipping packaging and retains its original branded packaging. Include any accompanying accessories, instruction booklets, labels, protective covers, leaflets, or boxes that are associated with the purchase.
    • Perfume boxes must still be sealed (with its sticker or crystal film) and may only be returned in the UK
    • Upon receipt of your item(s), and subject to inspection by our Quality Service Department, we will proceed with the return.

    You can return any item within 30 days from the receipt of the order, activating online your Return request and using the pre-paid shipping label included in the package.

    PACKAGING
    X

    Experience the essence of our signature "Green" packaging, inspired by the harmonious balance between nature and innovation. The serene "green" colour is a true embodiment of our commitment to sustainability and environmental consciousness. Crafted from sustainable and eco-friendly materials, our boxes not only contribute to a greener environment but also offer practicality during transportation. Each element of our green packaging has been carefully crafted to reflect our dedication to preserving the planet and embracing eco-friendly practices.

    By opting for this distinct colour, we aim to evoke a sense of harmony and connection with the natural world, inviting our customers to join us on our sustainable journey. With our green packaging, we strive to make a positive impact while delivering an exceptional and environmentally responsible product experience.

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