Is it safe to order online?

We utilise industry-standard SSL technology to encrypt sensitive information such as your name, address and credit card details. Authentication, encryption and integrity checks ensure your data is safe and cannot be read if intercepted.

Money-back guarantee?

We offer a 30-day money-back guarantee for refund or exchange on all items. Please follow the instructions in our Returns Policy to ensure your return is processed correctly.

Can I speak to a MOH representative on the phone?

Yes, you can contact our Customer Care Team via phone, email or live chat. We respond to all enquiries within one business day. You may also schedule a virtual appointment with our consultants.

When is your Customer Care Team available?

Our Customer Experience Team is available 7 days a week from 9am to 5pm via email and live chat, and responds to all enquiries within one business day.

What if I want a center stone shape that is not offered for that setting?

Many of our settings can be modified to accommodate a different center stone shape than what is shown online. Please contact us to discuss your modification options.

I like a piece of jewellery on your site, but would you make a small change for me?

Yes, many pieces are made to order which allows us to customise them. We can modify the center gem shape, finish, metal type, and gem selection. Contact us to discuss your requirements.

Can you help me design a custom piece of jewellery?

MOH specialises in full custom jewellery design. We can create any jewellery piece you desire. Contact us or visit our Custom Designed Jewellery page for details.

How quickly can you create and deliver a custom piece?

Most designs take 2–5 days. Once final design is approved, creation and delivery typically take 15–20 working days, while more elaborate pieces take 5–6 weeks. Final timing depends on your design requirements.

Can I put a diamond or jewellery item on hold?

Yes! We can offer a formal hold for a limited time. Please contact us for more information.

What if I want additional photos of an item?

Yes, we can provide additional photos of any item you are interested in. Simply ask our team.

What about ring resizing?

Your first ring resizing is free within 30 days of purchase. After 30 days, resizing costs £50.

How do you control product quality?

We manage every stage of production and ensure the highest standards. As a jewellery manufacturer, we avoid middlemen, do not operate costly high-street stores, and optimise inventory to offer superb value. We are members of the National Association of Jewellers and have expert craftsmen who create UK hallmarked and handcrafted jewellery.

Can you engrave my ring?

Yes! Engraving costs £50 per ring. You can enter your engraving details on the product page. Engraving adds 3–4 days to delivery, has a character limit, and resizing is not possible after engraving.

Can you find any colour and size diamond or gemstone for me?

Yes! With access to a worldwide network of suppliers and tens of thousands of diamonds and gemstones, we can source almost anything you require.

Can I use my own diamond?

Yes! We can create a custom ring using your own diamond or gemstone. A diamond-handling fee applies: £150 for 0.01–0.50ct stones and £250 for stones above 0.50ct. If your diamond lacks a grading report, grading via our lab costs £50.

Can I design a ring that’s not on your site?

Yes! Our Bespoke feature allows you to work with a MOH consultant to design your dream ring from scratch.

Can you reset stones?

Yes. Email us at care@mohlondon.com with a photo of your stone and the style you want.

Can you make men’s bands?

Yes! We can create custom men’s rings. Contact us at care@mohlondon.com for assistance.

Black Friday Fine Jewellery Sale 2025

Festive Exclusives, Crafted to Sparkle

Get access to exclusive offers

Festive Exclusives, Crafted to Sparkle

Receive complimentary earrings valued up to £1,500 with eligible
engagement rings, along with 10% off on fine jewellery and fragrances.
Sign up to unlock your offer.

GET YOUR OFFER - SIGN UP NOW

OFFER

FREE GIFT AND EXCLUSIVE SAVINGS

Elevate your purchase with an added touch of brilliance
enjoy our complimentary gift with every order.

HOW IT WORKS

Select the offer

Create jewellery in 3 easy steps or select fragrance

Complete

Add your offer code at checkout.

OFFER

Engagement >> Free Earrings

Sign up for instant access to your code, then use it online to claim your gift. Spend £2,000–£3,499 to receive 0.60ct total lab diamond studs (2 × 0.30ct) Spend £3,499+ to receive 1.00ct total lab diamond studs (2 × 0.50ct)

Fine Jewellery >> 10% off

Join now and unlock an exclusive 10% discount code, redeemable exclusively online.

Perfume >> 10% off

Receive an exclusive 10% discount code when you sign up. This offer is redeemable online only

CLAIM NOW

ENGAGEMENT

ENJOY FREE LAB DIAMOND EARRINGS WITH EVERY ENGAGEMENT RING

Sign up to access your code instantly. Redeem it online receive your free pair of lab diamond earrings. Enter your code at checkout, and we’ll automatically add your free earrings to your order.

DESIGN YOUR ENGAGEMENT RING
IN 3 EASY STEPS

Paulina

Pear Halo Ring

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Paulina
£2,140.00
Oasis

Marquise Halo Ring

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Oasis
£2,420.00
Malia

Heart Halo Ring

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Malia
£2,050.00
Kalista

Radiant Halo Ring

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Kalista
£2,030.00
Frankie

Asscher Halo Ring

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Frankie
£2,230.00
Ariana

Emerald Halo Ring

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Ariana
£2,110.00
Delia

Oval Halo Ring

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Delia
£2,130.00
Imami

Cushion Halo Ring

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Imami
£2,130.00

VIEW ALL ENGAGEMENT RINGS

FINE JEWELLERY

ENJOY 10% OFF

SELECT YOUR DIAMOND JEWELLERY
AND PROCEED TO CHECKOUT

LAB DIAMOND BRACELETS

Wilma

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As low as £1,230.00
Lorie

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As low as £2,000.00
Mariella

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As low as £1,290.00
Leandra

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As low as £1,780.00
Helene

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As low as £1,220.00
Shamira

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As low as £611.00
Boston

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As low as £1,047.00
Berlin

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As low as £1,129.00

VIEW ALL WEDDING RINGS

FRAGRANCE

GET 10% OFF

SELECT YOUR FAVOURITE FRAGRANCE
FOR THIS FESTIVE SEASON

SHOP FRAGRANCES

TOBAC

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As low as £8.00
Quixotic

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As low as £8.00
London Lover

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As low as £8.00
Innocuous Oud

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As low as £8.00
Honeyism

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As low as £8.00
Green Gravity

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As low as £8.00
Rose Dose

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As low as £8.00
Discovery Set

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Discovery Set
£56.00

VIEW ALL FRAGRANCES

TERMS & CONDITIONS

Engagement Offer 2025

Receive a complimentary pair of Round 4 Claw Platinum Lab Diamond Earrings when you purchase an engagement ring worth £2,000 or more during this promotion.

Discount codes valid until: 31st December 2025 (23:59 GMT)
Qualifying spend: £2,000+ on an engagement ring
Gift tiers:
- £2,000–£3,499 → 0.60ctw earrings
- £3,500+ → 1.00ctw earrings
Sign up to receive your code and apply it at checkout or quote it when booking.
Offer valid while stocks last. Limit one pair per eligible customer.
Cannot be combined with other offers or redeemed for cash.
Earrings are non-returnable. If the engagement ring is returned, the gift must also be returned.

Review full T&Cs here .

Fine Jewellery Offer 2025

Discount codes valid until: 31st December 2025 (23:59 GMT)
Sign up to receive your code and apply it at checkout or quote it when booking.
Offer valid while stocks last.
Cannot be combined with other offers or redeemed for cash.

Review full T&Cs here .

Fragrance Offer 2025

Discount codes valid until: 31st December 2025 (23:59 GMT)
Sign up to receive your code and apply it at checkout or quote it when booking.
Offer valid while stocks last.
Cannot be combined with other offers or redeemed for cash.

Review full T&Cs here .